Refund and Returns Policy

At Real Ganga, we are committed to providing high-quality water filtration products designed to support healthier living. If you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges
You may return most new, unused, and unopened items within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition and packaging.

Return Eligibility
To be eligible for a return, the item must:
• Be unused and in the same condition as when received
• Be in its original packaging
• Include proof of purchase (order number or receipt)

Non-Returnable Items
Certain items cannot be returned, including:
• Used filters or cartridges
• Products damaged due to improper use or installation
• Custom or special-order items

Return Process
1. Contact our customer service team at realganga@realganga.org or call +1 (908) 966-2993 to request a return authorization.
2. Once approved, you’ll receive instructions on how and where to send your item.
3. After we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original method of payment.

Shipping Costs
• If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
• For all other returns, customers are responsible for shipping costs.

Exchanges
Need a different product? Reach out to us within 30 days of purchase and we’ll help arrange an exchange.

Contact Us
If you have any questions about returns or exchanges, don’t hesitate to reach out:
Email: realganga@realganga.org
Phone: +1 (908) 966-2993
Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)